Theo W. Black, MBA
UHG Certified Lean Six Sigma
Master Black Belt
Wayzata, MN 55391
Contact Theo
Overview
I am a Certified Lean Six Sigma Master Black Belt and Quality Leader with over twenty-five years of statistical quality and process improvement management experience. I provide expertise in manufacturing, information technology, and service environments, leading complex cross-organizational quality improvement projects. As a skilled facilitator and trainer, I lead enterprise-level improvement projects engaging key stakeholders and business leaders that resolve costly business problems and ensure sustainable quality improvements.
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AREAS OF EXPERTISE: |
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WORK EXPERIENCE: |
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Optum, Eden Prairie, MN Certified Lean Six Sigma Master Black Belt Managed project plans, including scope, strategy, and communication plans for enterprise-wide healthcare projects that delivered process and system improvements. Utilized DMAIC, DMADV, LEAN, Design for Six Sigma (DFSS), Business Process Management (BPM), Kaizen, and other Six Sigma tools to significantly improve existing processes or to implement new business processes. Trained and mentored Lean Six Sigma Black Belts, Green Belts, and Project Champions to ensure project success. Identified and prioritized potential projects based on Net Promoter Score (NPS), customer impact, and corporate strategies. |
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Optum, Minnetonka, MN Certified Lean Six Sigma Black Belt Manage project plans, scope, strategies, and communications for medium to large healthcare and financial systems projects that deliver process and system improvements. Utilize DMAIC, DMADV, DFSS, BPMS, Kaizen, LEAN, and other Six Sigma tools to significantly improve existing processes and to create new business processes.
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CH ROBINSON, Eden Prairie, MN Six Sigma Black Belt and IT Project Manager Managed project plans, scope, strategies, and communications for medium to large-scale IT projects that delivered process and system improvements. Utilized DMAIC, DMADV, DFSS, BPMS, FMEA, LEAN, and other Six Sigma tools to significantly improve existing processes and to create new business processes.
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CARLSON COMPANIES, Minnetonka, MN Six Sigma Black Belt and IT Project Manager Managed medium to large scale IT projects that delivered significant process and technology improvements. Utilized Six Sigma tools to significantly improve existing processes and to create new business processes. Managed a project to deploy a large scale Help Desk ticketing system for managing system configurations, IT changes, incidents, problems, and IT monitoring tools.
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CARLSON COMPANIES, Minnetonka, MN Service Desk Advanced Support Manager Managed 18 service desk employees covering incident, problem, request, and escalation management services.
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CWC, Mankato, MN Technical Customer Service/Quality Improvement Provided computer technical support for automotive software customers. Provided statistical analytical support of problems, trained new employees, and documented department processes.
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CARGILL, Mankato, MN Quality Assurance and Technical Services Manager Managed two flour quality laboratories and provided technical service for bakery and flour customers. Served as the focal point for key customer contact. Led quality improvement projects. Designed and conducted quality seminars for customers and suppliers.
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EDUCATION: |
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MBA, Executive Management, University of Minnesota Carlson School of Management, |
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LEADERSHIP PROFILE: |
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Gallup Strengths Finder - Theo's top five strengths: |
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Leadership Styles Behavioral Matrix (Susan Sayers, 1978) - Theo's primary behavioral style: Promoter |
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Take this free Leadership Styles survey to determine your primary behavioral style. |
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